Support

Our Customer Support team can answer questions on the implementation and configuration of 3BClean as well as helping identify software issues.

We operate a support tracking system that ensures each issue is managed using agreed upon priority and escalation procedures.

Maintenance Releases and New Versions are included within our Support pricing.

All new customers are provided with registration details which ensure smooth set up and  familiarity with Support procedures.

“I’m very happy with the pre-sales support and after-sales support from 3BView. We’ve always had a prompt answer that solved things straight away, and we’ve never had any issues that lasted more than 24 hours. 3BView have been very responsive”

Brian Liggett – Dowling Aaron and Keeler

“We found it very easy to install and configure 3BClean. The website interface is very functional and lean. 3BView also provided excellent support and good direct communication.”

David Vermeulen - Netherlands Council for the Judiciary

"After testing the 3BView product, I was very enthusiastic; it was stable, well-designed, easy to integrate and upgrade, and with efficient support."

Marc-Olivier Bernard, CEO, TeraDoc